Editor's pick
Build in publicSinalio Began with a Recurring Task on WhatsApp
A recurring task in our partners’ customer conversations became Sinalio. Here is how our first productive month unfolded, from the MVP to finding people willing to try it.
Sinalio Blog
Read about feedback, product updates, and working with agents to build a SaaS.
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Product experience
SaaS activity history: design a safer undo
A workshop capacity change shows how to design useful activity history, preview restoration, and account for later edits and downstream effects.
SaaS product engineering
Transactional emails: help customers finish when messages go missing
A missing export notification reveals why email delivery status and task completion need separate evidence and a clear recovery path.
User feedback
Sales feedback and the roadmap: what have you promised?
A prospect needs quarterly staffing forecasts. An agency needs to spot next week’s overload. One feature label hides two different product decisions.
User feedback
Support screenshots: show the bug without exposing customer data
The screenshot explains the bug, but it also reveals client balances. Follow one support request to see which details help the investigation and which can stay out.
Product experience
SaaS empty states: what has your product actually checked?
A fictional returns queue shows why an empty result needs a clear scope, an honest loading state, and a visible explanation when part of the answer is missing.
SaaS operations
SaaS permissions: let people work without admin access
A freelance designer needs to upload one revision, but the platform demands admin access. Follow the job to design a more useful way to delegate.
Product management
Retiring a SaaS feature? Check who still depends on it
Account managers rarely open the old report builder, but clients still use its weekly files. Follow that dependency before deciding what can retire.
Product experience
SaaS onboarding that helps people get real work done
An employee submits an expense. A manager reviews it. Finance takes the next step. Their different jobs reveal how to design a more useful first visit.
Migrating feedback tools: keep votes, authors, and history
Give the person accepting a feedback migration evidence of what transferred, what changed, and which exceptions still need a decision.
Product accessibility
Keyboard accessibility for in-app widgets
Choose modal or non-modal behavior for an in-app widget, then test keyboard access, focus, Escape and the return to the original task.
Knowledge base
SaaS knowledge base search: what to fix when users cannot find answers
A failed help search can expose unfamiliar wording, incomplete instructions, or a product restriction. Trace the task before adding another article.
